FAQ

To place your order online, simply shop www.musclestars4u.de by clicking to the products you're interested in. After adding all your items to your shopping bag, you will then proceed to our website checkout. If you are a returning customer and you have already created your online account, just log in and continue through checkout. If you've never purchased from us before, or you have but chose not to save your information, you will be asked to provide your contact, billing, shipping and payment information.

How do I know if the style I see is in stock?
When you add a style to your shopping bag, you will see a message in your bag advising the availability of that item. Items flaged *** are not available.

Can I change or cancel an order after I have placed it?

If we (or the manufacturer, for items shipped directly from the manufacturer) have not yet shipped your order, you can request a change or cancel your order.  If you have just submitted your order online, send an email to shop@musclestars4u.de - Be sure to include your full name and address information, as well as your order  number. Please provide complete details on the information that you would like to correct or change. When we have made the change on your order, we will send you an email confirmation. If we are unable to change or cancel your order, we will notify you via email.

When is my order processed?
All orders are processed the same day they are received. Your credit card is charged when your order is shipped.

Depending on the method you use to return the item(s) to us, it can take up to 7-10 days for us to receive your parcel. If you placed your order with a credit card, the credit should be applied to your account, and should appear on your statement, within one billing cycle from the time we process your return.

You can place your online order with us 24 hours a day, 365 days a year! We accept MasterCard, Visa, GiroPay and Paypal. Charges made to your credit card will appear under the name "musclestars4u". You will not be charged for any items ordered until the item is ready to ship from our warehouse. All transactions on muscleStars4u's web site are secure. We use Thawte encryption key to secure all transactions and communications with our customers.  You can also wire funds to our account. Please use IBAN & SWIFT. All transactions are manually verified and all frauds attempts will be acted upon and all information given to the respected authorities.

Is my credit card information secure?

musclestars4u is committed to taking every possible step toward preventing credit card fraud. By entering your card identification number, you help us to do so:

• Visa, MasterCard: The three-digit identification number is located on the signature strip on the back of the card.

We understand that not everyone is comfortable ordering online with a credit card, but rest assured that we employ high industry standards to create a secure environment for our Web shoppers. You can confidently use your credit card to place your order with us online.

Can I leave items in my shopping bag and return to the site at a later time to purchase them?

Yes. Items you've selected but not purchased will remain in your shopping bag. However, please note that these items will not be reserved for you in terms of their availability or price. Upon return, you will see a message in your shopping bag in the event that any of your items are no longer in stock or their price has changed.

Cookies make Web-surfing easier for you by saving your preferences while you're at our site. We never save passwords or credit card information in cookies. Our website uses the information from cookies to provide services better tailored to our visitors' needs. For example, without cookies, you may have difficulty completing shopping transactions, entering giveaways, or creating your personal profile.

Do you ship internationally?

At musclestars4u.de, we ship almost anywhere in the world!  When you place your order online, shipping charges will be displayed for your order. Please note that express shipping is not available for international orders, and some oversized items may be restricted. If you have any questions about placing an international order, please email.

Do you ship to multiple addresses?

We are happy to ship items to more than one address, but unfortunately we cannot process orders with multiple ships to addresses online at this time. If you would like to place an order with multiple delivery addresses, you can enter separate orders on our website (one for each delivery address), or email. We regret any inconvenience this may cause and will be offering this functionality on our Website soon!

What is a backorder?

Occasionally, a product is more popular than we anticipated and we temporarily run out of stock. When that happens, we will immediately notify you via email with the anticipated shipping date. Most items that are backordered are expected to arrive in our fulfillment center within 30 days. We ship all ordered items as they become available, so if you have ordered more than one item and any of those items is on backorder, you will receive multiple shipments.

How do I create an account on musclestars4u.de?

To create your online account:

• Click the "My Account" link located in the upper right hand corner of any page.
• In the area "Not registered?" provide your email address (this will be your Username), password and password reminder and then click the "Create Account" button.
• You will then be taken to a page for you to add your billing and shipping information, as well as your subscription preferences for our promotional e-mail offers.
• After completing your information, click the "Submit" button at the bottom of the page.
• Your account is now created! You will receive an e-mail confirming your account. You can now access and edit your account information and mailing preferences anytime.

How can I edit my account information?

• Now that you've established your muslestars4u.de account, the next time you shop with us, simply login on the "My Account" page by entering in your email address (Username) and password in the area "Already registered".
• Click the "edit" links next to the information you would like to access and you will be taken to that section of your account.
• Make your changes and then click the "Update account" button at the bottom of the page.
• Your account changes are now complete.

What is musclestars4u's site Privacy Policy?

Our Privacy Policy tells you what kinds of information about you we have access to and maintain, who else may have access to your information, and what we and they may do with that information. Be sure to read our Privacy Policy in full. by clicking here. Within our Privacy Policy itself you are given the opportunity to inform us of your privacy preferences as they may change over time.

How will I know my order has been shipped?

You will recieve a shipping notification email when your order ships, which is typically within 24 hours.

I cannot remember my Verified by Visa/Mastercard Securecode password; what can I do?

The 3D secure section is provided by your bank, if you cannot remember your password to this section you will need to contact your bank directly who will be able to re-set this for you.

My card has been declined, why?

If you card is being declined when you are trying to place an order this is due to your bank declining the transaction. We do not decline any transactions and If this occurs please contact your bank directly so they can rectify this for you.

Why isn't my voucher code working?

Voucher codes periodically expire and it may be that you're using an outdated code. Vouchers are not usually redeemable in conjunction with other offers (such as '2 for' deals). Voucher codes are not redeemable during sale periods.

For all International Claims we must wait 25 working days from the shipment date before DHL will consider the order lost and a claim can be filed. Whilst we do appreciate that when a parcel is delayed or goes missing that it is incredibly frustrating we would like to assure you that we do aim to complete your claim and resolve your order as swiftly as possible after DHL's deadline.

If you have a promotional voucher code which entitles you to a discount off your order, you can enter this on the order summary page which is the final page before you place your order. Just enter your code into the discount code box. Any discount that is applicable will then be applied to your order and show as a discount.Two promotions cannot be used in conjunction with one another and if there are two conflicting promotions on any one order you will be asked to select one of these.Please check the conditions of your voucher if it does not appear to work on your order as some have special conditions.